CRM system for tourism

Call accounting, customer base support, distribution of tourists between offices or managers, sms-marketing and e-mail distribution, analysis of sales sources of tours are all processes that can be automated by the MAGERP CRM for tourism. An extremely simple and easy-to-use system will help to increase the customer flow, and at the same time the profit of both small and big travel agencies.

CRM POSSIBILITIES FOR TOURISM

The MAGERP CRM module for a travel agency is a flexible and inexpensive solution fully adapted to your company's business processes. The system does not require additional integration and perfectly fulfill any performance targets. So, with this configuration you can:

• Keep all information about each customer;
• Automate the work of managers;
• Register applications and make packages of tourist services;
• Automate the discount system;
• Keep records of all expenses with customers and operators;
• Integrate CRM with booking systems for tickets and hotels.

The MAGERP CRM module will help managers to serve customers faster, the quality of the company's services will increase, and accordingly, customer loyalty will increase.

CRM FUNCTIONS FOR TRAVEL AGENCY

The objective of any travel agency is not just to get a customer once, but to lead it for a long time, organizing every vacation for him. To ensure that the MAGERP CRM for tourism promotes the achievement of the set objectives, the system has the following functionalities:

• An extensive customer base in which customers can be divided into different segments (new, permanent, dissatisfied, etc.) for greater convenience for you.
• Safe storage of personal data of customers, so that during the registration of each subsequent order not to ask for information and promptly draw up documents.
• Keeping of all vouchers and tours, issued by one customer. This will allow you to efficiently form beneficial offers to each customer during the holiday season, taking into account his personal preferences.
• Automatic sms and email sending with last minute travel offers, interesting offers and even congratulations on holidays.
• Reminder to managers about current tasks.
• Own analytics, which will analyze traffic on the travel agency website.
• If you do not have a website, you can create a site in a few clicks directly in the system

Thanks to the possibilities of the CRM for tourism, administrators and managers will have round-the-clock access to applications, customer bases and tours. Without opening additional programs, employees will be able to perform the necessary actions just from their mobile gadgets: communicate with each other, form reports and make plans. All this will increase business mobility and help to attract new customers.

CRM system for a travel agency consists of modules: